Coinbase is hiringStaff User Researcher
Coinbase Developer Platform (CDP) is building the developer tools to bring the world onchain.
Today, onchain development is slow, risky, and painful, even for the most experienced onchain developers. Our goal is to bring a million developers onchain by creating an easy to use and trusted developer experience. We build API and SDK products for developers like wallets, paymaster, staking, stablecoins, onchain data, and more.
We are a small team that moves like a startup at Coinbase, with a fast pace, strong ownership culture, and a relentless commitment to making developers happy.
We are looking for a UX Researcher to help us build products and tools that support the developer experience. By researching the usability and ease of integration, the developer journey, user types, opportunities to improve documentation, and the developer's overall experience you will drive material product impact. You will also empower and enable the product team to conduct their own research through your expert consultation and facilitation.
What you’ll be doing
- Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins
- Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
- Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
- Creatively think of new ways to enable the team to more easily gather their own feedback from developers.
- Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.
What we look for in you
- 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
- Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
- Experience researching developer products and tools
- Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
- Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
- Easily communicates complex concepts, with ability to influence strategy and decision making
- Can successfully manage project prioritization and multiple stakeholder relationships independently
- Experience with both moderated & unmoderated testing
- Collaborative attitude, team mentality, and humility
- A learner’s mindset, seeing feedback as a chance to grow
- Interest in crypto or financial products
Nice to haves
- Research experience working with AI
- Experience as a developer
- User of Coinbase products
Job ID: GDUXR06US
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, vision and 401(k)).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
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