Online Education Services is hiring UX Designer

The Opportunity

As a UX Designer focused on online education, you will play a pivotal role in understanding our students, identifying pain points, and designing intuitive and effective solutions to enhance their experience while studying online.

You will work with cross-functional teams to iterate on and improve existing tools while creating new design solutions that address student needs, with an aim to improve retention rates, student engagement, and satisfaction. Some of the core responsibilities of the role include:

• Enhancing User Engagement: Develop and implement strategies to keep students engaged in the learning process, particularly in remote or online environments.
• Streamlining User Journeys: Design seamless and intuitive experiences to optimize the student journey from enrolment to course completion.
• Ensuring Inclusivity: Implement accessible design practices that meet WCAG 2.1 AA standards, ensuring inclusivity for all users, including those with diverse learning needs.
• Leveraging Data-Driven Insights: Use user data and research findings to inform design decisions and continuously improve the user experience.
• Balancing Innovation with Familiarity: Introduce innovative features while maintaining a user interface that is familiar and easy to navigate.
• Managing Diverse User Groups: Working across 5 partners with multiple user groups with varied needs and pain points.

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

About You

To be successful in this role, you will bring:

• Formal Qualification: A degree or equivalent qualification in UX, Interaction Design, Digital Design, HCI, or a related discipline.
• Strong Portfolio: Demonstrated experience in UX projects with a focus on user-centred design principles and methodologies.
• Proficiency with Design Tools: Advanced proficiency in tools like Figma, Adobe XD, Sketch, or similar, with familiarity with collaboration tools like Miro as a bonus.
• Research Expertise: Experience conducting and leveraging user research to inform design solutions.
• Communication Skills: Excellent written and verbal communication skills for presenting and documenting design decisions and insights.
• Interpersonal Skills: Strong ability to collaborate and build relationships across cross-functional teams.
• Time Management: Proven ability to prioritise tasks, meet deadlines, and balance multiple projects effectively.

*Experience working in education technology and online learning is a plus.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.