Problem Statement
UX Design
What is a Problem Statement
A Problem Statement is a clear, concise description of the issue that needs to be solved. It defines the gap between the current state and desired state of a product or service, focusing on user needs rather than solutions.
Components of a Problem Statement
Essential elements include:
- User Context: Who is experiencing the problem
- Impact: Why the problem matters and its effects
- Need: What users are trying to achieve
- Constraints: Relevant limitations or boundaries
How to write Problem Statements
Create effective statements by being user-centered, specific, and actionable. Use the format: "[User] needs a way to [user need] because [insight]." Avoid including solutions or implementation details in the statement.
When to use Problem Statements
Develop problem statements during the initial research phase to guide design direction, align stakeholders, and maintain focus on user needs throughout the project. They're particularly valuable before brainstorming solutions or starting design work.
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While user stories focus on describing desired functionality ("As a user, I want to..."), problem statements focus on describing the current issue without suggesting solutions. They're often used earlier in the design process.
Revise when new research reveals different user needs, when the scope of the problem changes, or when the initial statement proves too broad or narrow to effectively guide design decisions.
Yes, complex projects might require multiple problem statements to address different user groups or distinct challenges. However, each statement should be clear and focused on a specific issue.
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