Director of UX
iHerb
**Hybrid Role Local to Los Angeles/Orange Counties and surrounding areas**
Job Summary:
The Director of UX will lead a team of UX designers to improve and enhance the user experience for our global customers on all platforms (desktop, MW and app). They will expand on our existing experiences as well as build out new features and products. This position will partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.
Job Expectations:
Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)
Develop UX/UI documentation such as site outlines, process flows, sketches, scenarios, personas, wireframes and navigation models for applications to define functionality and user behavior
Mentor team by establishing clear career paths, regular coaching, and proactively identifying future organizational needs
Establish design system and evolve experiential and UI consistency and quality across iHerb platforms
Partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.
Iterate on designs and testing, incorporating data into your design process and evolving our understanding of customer needs and behavior
Establish a fact-based culture in the organization by defining data driven decision processes
Help to build a strong design culture within the organization
Get hands-on with projects when necessary to drive projects forward
Knowledge, Skills, and Abilities:
Required:
Experience with A/B testing
Experience leading a product focused high-performance design team
Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
Experience managing processes and teams in an agile/scrum environment
Experience working with design systems and tools such as Sketch, Invision, Figma and Adobe
A user-centered design approach and highly collaborative, low-ego approach to design
Experience attracting, hiring and retaining top design talent
Equipment Knowledge:
Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Generally requires a minimum of ten (10) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.
Education Requirements:
Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.