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GLOSSARY

User Engagement

UX Design

What is User Engagement?

User engagement measures meaningful interaction between users and a product, encompassing their attention, interest, and participation in achieving their goals through the interface.

Why is User Engagement Important?

Strong user engagement leads to:

  • Deeper product understanding and feature discovery
  • Increased likelihood of achieving user goals
  • Higher user retention and sustained product usage
  • More valuable user feedback and product insights
  • Stronger user advocacy and organic growth

How to Create User Engagement

Build engagement through:

  • Clear paths to user value and goal achievement
  • Relevant content and features that solve real problems
  • Progressive feature discovery that builds expertise
  • Responsive feedback that acknowledges user actions
  • Personalized experiences based on user behavior

When to Measure Engagement

Track engagement during:

  • First-time user experiences to assess initial impact
  • Critical user journeys to identify success patterns
  • Feature launches to evaluate adoption
  • Regular intervals to monitor long-term trends
  • After significant changes to assess impact

How Does Engagement Work?

Successful engagement follows this pattern:

  • Users discover clear value in product functionality
  • Initial success encourages further exploration
  • Regular use builds familiarity and expertise
  • Achieved goals reinforce continued engagement
  • Positive experiences drive deeper product investment

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